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Dyson vacuum cleaners 'worst for reliability'
Thursday, 2nd June 2005, 07:28

LIFE STYLE EXTRA (UK) - Dyson vacuum cleaners have come bottom for reliability in a new consumer survey.

And Hoover came bottom among owners of washer driers, tumble driers, and fridge freezers.

The iconic Dyson brand, famous for its bagless technology, came out worst in a survey of owners carried out by the Consumers' Association's Which? magazine.

More than 4,500 people different brands of upright cleaner and over 2,700 with cylinder models were questioned about their reliability.

Overall, 77 per cent of upright vacuum cleaners and 90 per cent of cylinder models up to six years old had not needed to be repaired.

But among owners of Dyson cleaners, almost three in ten with upright models and more than two in ten with cylinder versions said their machines have had to be repaired.

The best performing upright makes were Bosch, Electrolux, Panasonic and Sebo, while Miele and Numatic came top among owners of cylinder cleaners.

On upright cleaners, Which? said: "In our surveys over the last six years, Dyson has been unreliable - and our latest results show that it is getting worse.

"In 2002, 21 per cent of Dyson vacs up to six years old needed repair. That figure is now a dreadful 29 per cent."

On cylinders, the report said the findings were "depressing" for Dyson owners, with the company languishing at the bottom of the pile for the third year running.

It added: "And things are getting worse. In 2001, 14 per cent of Dysons up to six years old needed mending - now that figure is 22 per cent. A Dyson was more than five times more likely to go wrong than a Miele."

Meanwhile, almost two in three of Dyson's washing machines needed a repair, although it has since announced it has stopped making these.

With Hoover, a staggering 42 per cent of its washer driers have played up over the past six years, while 24 per cent of their tumble drier models needed repair, along with 17 per cent of their fridge freezers.

On the other hand, the report said you cannot go wrong with a Bosch or Miele appliance, with Bosch in the top group for dishwashers and washing machines, while Miele makes trustworthy washing machines and is in the elite group fro cylinder vacuums.

Which? editor Malcolm Coles said: "You have to know when to give up. James Dyson recently packed in his Contrarotator washing machine because it is making a loss. It is just as well. Our latest reliability survey shows Dyson washing machines know a thing or two about giving up themselves.

"Almost two thirds of the 31 machines up to three years old you told us about broke down. It is a similar story with his vacuum cleaners.

"They are languishing at the bottom of our reliability tables - and getting worse. For example, Dyson's cylinder vacs were over five times more likely to go wrong than Miele's.

"This is a shame because, reliability aside, Dyson makes some of the best products around. That puts it one rung up from Hoover.